Terms of Service (TOS)
Effective Date: November 6th, 2023
1. Acceptance of Terms
By using the services of Crown & Palm Travel and accessing our website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please refrain from using our services.
2. User Obligations
As a user of Crown & Palm Travel, you are obligated to adhere to the following:
No Harassment: You must not engage in any form of harassment, cyberbullying, or any other activity that may harm or cause discomfort to others.
No Fraud or Cybercrimes: Fraudulent activities, including cybercrimes, are strictly prohibited.
3. Reservation Policies
For specific reservation and payment terms, as well as our refund policy, we refer you to the individual trip pages where you can find detailed information. Additional information can also be accessed at crownandpalm.com/cancellation-policy.
4. Travel Booking Details
Crown & Palm Travel offers luxury group travel itineraries where one of our experienced trip hosts will accompany you, facilitating interactions and creating memorable experiences. Our tour packages are competitively priced and become more affordable as the group size increases, ensuring an intimate travel experience.
5. Liability Disclaimer
Crown & Palm Travel takes your safety seriously. To participate in our travel experiences, all clients are required to purchase travel insurance that includes medical and life coverage. We also maintain errors and omissions insurance and general liability insurance. Additionally, we have contingency plans in place to assist you during unforeseen events, such as flight cancellations, to ensure your well-being during your travels.
6. Intellectual Property Rights
Our intellectual property, including our name and logo, is protected by copyright and is intended for trademark registration. Users are not permitted to use or reproduce our intellectual property without our explicit consent.
7. Indemnification
Users who violate these terms, engage in prohibited activities, or cause harm to others may be barred from using our site and services. We hold users responsible for any claims or losses resulting from their actions or violations.
8. Governing Law and Jurisdiction
These terms are governed by the laws of the United States, with specific reference to federal law. Any legal disputes will be subject to the jurisdiction of the relevant courts in Charlotte, North Carolina.
9. Dispute Resolution
We encourage users to contact us to attempt to resolve any issues or disputes before pursuing other avenues. Our primary focus is on customer service and satisfaction.
10. Termination Details
User accounts may be terminated if they violate these terms or engage in illegal activities on our site. Termination may result in the loss of access to our services.
11. Notification of Changes
We will notify users of any changes to these terms through a website banner or email communication to our mailing list.
12. Customer Support and Contact Information
For customer support or TOS-related queries, please contact us at info@crownandpalm.com.
13. Compliance with Laws
Users must comply with all applicable laws and regulations while using our services and website.