Privacy Policy

Effective Date: November 6th, 2023

Introduction

Welcome to Crown & Palm Travel, where your privacy is paramount. This Privacy Policy is designed to help you understand how we collect, use, disclose, and protect your personal information when you interact with our services and website. By using our services or accessing our website, you are consenting to the practices described in this policy.

Information We Collect

At Crown & Palm Travel, we may collect a range of personal information, including but not limited to:

  • Personal Identifiers: Your name, address, phone number, and email address.

  • Travel Preferences: Information about your travel preferences, allowing us to create personalized travel experiences.

  • Identification: A copy of your identification may be requested to verify your identity.

  • Date of Birth: To ensure that our travel experiences are suitable for all age groups.

  • Travel Plans: Details about your upcoming or desired travel plans, aiding us in tailoring your journey.

  • Companion Contact Information: For those traveling with companions, we may collect their contact details, including phone numbers, email addresses, and home addresses.

Data Collection Methods

We collect this information using various methods, primarily through:

  • Website Forms: Information provided through forms on our website.

  • Third-Party Integrations: Utilizing third-party services like Zapier and Airtable to facilitate data collection and management.

Use of Information

Your personal information serves several essential purposes, including:

  • Booking Reservations: To confirm your travel bookings and accommodations.

  • CRM (Customer Relationship Management): Enhancing our service by understanding your unique preferences.

  • Matching Travelers: Connecting you with like-minded travelers within our online community, ensuring a harmonious group dynamic.

Sharing Information

In certain instances, we may need to share customer data with third parties. This is typically for the purpose of booking accommodations and organizing excursions. We want to emphasize that we do not sell customer information to third parties for marketing purposes.

Data Protection Measures

We place a high priority on the security of your personal data. Our measures include:

  • SSL Website Security: Ensuring that data transmitted through our website is encrypted.

  • Encryption at Checkout: Utilizing secure encryption methods during the checkout process.

  • Database Security: Your information is securely stored and not shared with external parties.

Cookies and Tracking

Our website may utilize cookies for enhanced functionality and analytical insights, including Google Ads tracking. By using our website, you consent to the use of these cookies.

Legal Compliance

To safeguard your personal information, we comply with relevant data protection laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

User Rights

As our valued customer, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at info@crownandpalm.com.

Data Retention

We retain your data for as long as necessary to maintain the client-merchant relationship and prevent chargebacks. You have the ability to unsubscribe and delete your profile at any time.

Policy Updates

We will keep you informed about any changes to our privacy policy through:

  • Notification Banner: We'll publish a notification banner on our website.

  • Email Communication: We'll send emails to our member base to ensure you're aware of any updates.

If you have any questions or concerns about this Privacy Policy, please don't hesitate to reach out to us at info@crownandpalm.com. Your privacy matters to us, and we're here to provide any assistance you may need.