Frequently Asked Questions
Tour Details and Features
What makes your tours "luxury" compared to other travel options?
Our luxury tours are crafted with meticulous attention to detail, reflecting a blend of thoughtful planning and genuine passion. From considering optimal travel dates to immersing ourselves in your preferences, we go beyond the ordinary. Our commitment extends to building profound relationships with top-tier hotel and tour partners, ensuring that where you rest each night is as significant to us as it is to you. Whether it's a secluded island villa or a captivating glamping experience in the lush forests of Belize, trust that your stay will transcend expectations, embracing the epitome of perfection.
Can you customize itineraries for private groups or special occasions?
Yes, we at Crown and Palm would be elated to curate a custom adventure molded into your vision. You have the option to have the tour escorted by a Crown & Palm concierge agent or handle it independently – But don’t worry, we will always be available on our member concierge contact page. Start planning your trip today and fill out our custom tour form.
What types of accommodations do you offer on your luxury tours?
Absolutely! At Crown and Palm, we're thrilled to weave a bespoke adventure tailored to your dreams. Whether it's a private group escapade or a special occasion, our dedicated team is here to transform your vision into reality. You can opt for a guided tour with a Crown & Palm concierge agent or navigate independently, with our unwavering support just a click away on our member concierge contact page. Begin shaping your journey today by completing our custom tour form. Your extraordinary experience awaits!
Are meals included in the tour packages, and can you accommodate special dietary needs?
Explore meal inclusions by checking the trip details on our tour booking pages. Inform us of any special dietary requirements, and we'll seamlessly tailor adjustments for any included meals in your package. Your satisfaction is our priority!
What is the average group size for your luxury tours?
Our luxury tours are designed for an intimate experience, ensuring a close-knit group atmosphere. Land group tours typically host around 10 individuals or 5 couples, fostering a personalized journey. Additionally, our charter yacht cruises maintain an intimate ambiance, accommodating 6-10 individuals for an exclusive and comfortable voyage.
Do you offer exclusive access or experiences not available to the general public?
Absolutely! While our tours venture to accessible destinations, the magic lies in our exclusive experiences curated just for you. Our dedicated concierge and trip planners infuse thoughtful details, ensuring your journey is a unique masterpiece. Picture romantic beachfront dinners, VIP club access, and reservations at coveted restaurants – experiences that transform your tour into a one-in-a-million adventure. It's not just a tour; it's a meticulously crafted, unparalleled service tailored to create unforgettable moments.
Guides and Safety
How experienced are your tour guides, and what languages do they speak?
Our tour guides are seasoned experts in their respective fields, offering a wealth of experience to enhance your journey. They are proficient in various languages, ensuring seamless communication during your travels. Please note that while our member concierge agents don't provide language translation services, we partner with destination management companies to supply qualified guides who can serve as translators when needed. Your linguistic needs are in capable hands with our trusted network of professionals.
What safety measures and precautions do you have in place during the tours?
Your safety is paramount to us. In the trip details section on each tour page, we furnish comprehensive information on safety measures. Our commitment extends to providing up-to-date details and pre-departure guidance. For international trips, we offer vital information, including visa requirements, COVID-19 restrictions, destination laws, and contact details for US consulate offices. Our resources encompass the US Department of State, CDC, and state-run tourism department websites for select destinations. Rest assured, we prioritize your well-being with thorough and current safety resources.
How do you handle emergencies or unexpected situations during the tour?
Your safety is our top priority, and we take proactive steps to handle emergencies or unexpected situations during your tour. Before your journey, we gather essential information about your health, including life-saving medications, physical limitations, and accommodation needs for disabilities. We will do our best to accommodate these requirements. Additionally, prior to departure, we identify nearby urgent care facilities and hospitals, making this information easily accessible to you and fellow participants.
In case of life-threatening situations, we promptly contact emergency personnel. For added security, we provide errors and omissions insurance and consumer liability insurance, ensuring swift resolution if a claim arises. To further safeguard your well-being, we strongly recommend travel insurance, including medical coverage, especially for international or out-of-network travel. Your peace of mind is our commitment, and we've taken comprehensive measures to address any unforeseen circumstances that may arise during your tour.
Logistics and Documentation
Can you assist with visa arrangements and other travel documentation?
Yes, we are more than happy to assist with your VISA arrangements and passport application/renewal. If you are participating in one of our trips, you will be able to inform us if you would like us to assist you with your travel documentation needs in the travel portal.
What types of transportation are used during the tours, and is it private or shared?
At Crown and Palm, our commitment to luxury travel extends to transportation. Shaped by the challenges of the COVID-19 pandemic, we recognize the importance of exclusivity and distancing in travel. Hence, we prioritize private transportation for an elevated experience.
Whether arranging private airport transfers for individual comfort or utilizing luxury sprinter vans for group travel between destinations, our focus remains on providing an exclusive and safe journey. Rest assured, your transportation with Crown and Palm reflects the epitome of luxury and tailored convenience.
What is your cancellation policy, and are there any refund options available?
For precise details on cancellation policies tailored to each trip, please refer to the individual trip pages. We aim to provide transparent and specific information to ensure you are well-informed. Additionally, you can review our site-wide cancellation policy for a comprehensive understanding of our cancellation procedures. Your satisfaction is our priority, and we strive to offer flexibility and clarity in our cancellation policies.
Are gratuities included in the tour package, or should they be budgeted separately?
Gratuities are not included in the tour package to provide flexibility in your choices (with the exception of some cruise lines). We encourage you to budget separately for tips to our suppliers and service workers. Many destinations we visit depend on the travel industry, and tipping is a meaningful way to support local economies and individuals. Additionally, offering tips often enhances the quality of service, creating a positive impact on your overall travel experience. Your consideration is not just a gesture; it's a way of speaking with your wallet to acknowledge and appreciate the dedicated service provided.
How far in advance should I book a luxury group tour to secure availability?
To secure availability and optimize your planning experience, we recommend booking a luxury group tour at least 6 months in advance. This timeframe allows ample opportunity for budgeting considerations and offers the convenience of our built-in payment plan. By reserving your spot early, you not only ensure availability but also gain the flexibility to manage payments over time, enhancing the overall convenience of your travel arrangements.
Do you offer travel insurance, and is it recommended for your tours?
Certainly! We are delighted to assist you with purchasing travel insurance for your journey. Our preferred travel insurance partner is Allianz Insurance, known for offering a diverse range of affordable policies tailored to meet your unique needs. Feel free to explore the options available, and we'll guide you through the process to ensure you have comprehensive coverage for a worry-free travel experience.
Client Experience and References
Can you provide references or testimonials from previous clients who have taken your luxury tours?
For references and testimonials from previous clients who have experienced our luxury tours, we invite you to visit our Facebook page. There, you can find a valuable resource of reviews and firsthand accounts from fellow travelers. The authentic feedback on our Facebook page provides insights into the experiences of those who have chosen to explore the world with us. Your satisfaction is our priority, and we're proud to share the positive feedback and stories from our valued clients.
Can you accommodate special requests, such as room preferences or additional activities?
Absolutely! At Crown and Palm, we prioritize personalized experiences, and we're more than happy to accommodate special requests. Thanks to our close relationships with hotel suppliers, we can make a call on your behalf to arrange custom bookings, including room preferences. While we strive to fulfill requests, it's essential to note that during peak seasons, we may face limitations. Early communication increases the likelihood of successful adjustments.
Additionally, if you have specific excursions or activities in mind, we can go the extra mile to hunt down and integrate those special experiences into your tour. Your satisfaction is our goal, and we're dedicated to making your journey uniquely tailored to your preferences.
What is the level of flexibility in the itinerary, and are there free days for personal exploration?
We understand the importance of balance in your travel experience. Free days for personal exploration are clearly outlined in the trip itinerary on the trip details page for each planned tour. Our itineraries are crafted to strike the right balance between excitement and relaxation, ensuring that you have ample time for personal exploration and relaxation. This way, you can immerse yourself in the destination at your own pace, creating a well-rounded and enjoyable travel experience.
How do you handle special occasions or celebrations for tour participants?
At Crown and Palm, we believe in turning special occasions into unforgettable moments. When it comes to birthdays, weddings, girls' trips, and more, we collaborate with the best event planners to bring your vision to life. Simply share the details—time, place, and location—and let us handle the magic. We recognize the significance of these moments and are dedicated to surpassing your expectations, ensuring that your special occasion is celebrated in style and with lasting memories. Your joy is our priority.
What is the average age range of participants on your luxury group tours?
Our luxury group tours attract participants from diverse backgrounds, creating a rich tapestry of experiences. For family trips, we often welcome participants ranging from 18 to 75 years old, fostering a multigenerational atmosphere. Meanwhile, for friends or group travelers, the typical age range is often between 30 and 55 years. However, it's important to note that these age ranges are more specific to each individual tour.
We embrace the uniqueness of every traveler, and families with children are more than welcome. We happily curate trips for all ages, ensuring that everyone, from adults to the little ones, can indulge in a truly special and enjoyable journey. Your entire family is invited to join us in creating lasting memories. Contact us to plan a custom tour today.
Destination Information and Selection
Can you provide detailed information about the destinations, including cultural insights and local customs?
For comprehensive information about each destination, including cultural insights and local customs, we invite you to explore the tour details section on each tour's booking page. There, you'll find a wealth of information designed to provide you with a deeper understanding of the cultural richness and unique customs of the places you'll be visiting. We believe that immersing yourself in the local culture adds a layer of authenticity to your travel experience, and we're committed to offering you the insights you need to make the most of your journey.
How do you select the destinations and experiences included in your luxury tours?
Our destination selection is driven by your preferences and the places that captivate social media audiences. We curate tours to destinations known for their exclusivity, stunning beauty, and top-notch luxury experiences. If there's a specific destination you have in mind or if you're interested in a luxury group tour somewhere else, simply send us an email. We value your input and strive to tailor our offerings to the desires of our travelers, ensuring that each destination on our luxury tours reflects the epitome of indulgence and appeal.
Booking and Additional Services
Are there age restrictions or specific fitness levels required for your luxury tours?
Details regarding age restrictions and required fitness levels are available on each tour page..
What is your cancellation policy, and are there any refund options available?
Comprehensive cancellation policies, along with available refund options, are outlined on each individual tour page.
Can you assist with travel arrangements before and after the scheduled tour dates?
Yes, our assistance extends throughout your entire journey, from the moment you book until the day you head home with the lingering memories of sandy toes.
Client Benefits and Loyalty
Are there any membership programs or loyalty rewards for repeat clients?
Currently, we do not have an official rewards program for referrals. However, if you refer someone our way, please email us. We would be immensely grateful, and your support means the world to us.